As a business owner, you’ve almost certainly heard of VoIP. After all, it’s the latest and greatest way for businesses to cut costs and improve service all at once. You may think that sounds a little too good to be true, especially if you’re not entirely sure how this whole VoIP thing works to begin with. Let’s try to clear up some of that confusion.
VoIP stands for Voice over IP. VoIP technology allows you to make and receive telephone calls over a data network, instead of using a telephone line. It really is that simple. So, now that you understand what VoIP is, let’s look at how it can help your business.
Business today requires both Internet and phone service; neither is optional. Right now, you might be paying two different providers for these services, but many ISP’s are now offering VoIP service, and even discounts when services are bundled. VoIP is generally cheaper than traditional phone service anyway, and by switching to VoIP service with your ISP, you can reduce your total cost and consolidate your bills. Accounts Payable will thank you!
Some small businesses are wary of VoIP because they are afraid of up-front costs or high maintenance equipment. These are valid concerns for some kinds of VoIP service, but more and more providers are streamlining and simplifying their VoIP offerings to make them accessible to small businesses. A hosted PBX system, for example, requires no more than the right kind of phones and perhaps a small box in a closet somewhere. Everything is handled through a web-based portal, where you can configure each phone and all the features for perfect customization.
If configuring your own phones sounds a little scary, don’t worry. Most VoIP providers offer comprehensive training and support; they’ll show you everything you need to know, and if you ever have trouble, just call. They also know which features their customers use most, and can point out those that will be most useful for your individual needs.
Aside from productivity-enhancing features like find-me-follow-me, which can direct calls to a cell phone if you’re not at your desk, many VoIP systems offer features that will enhance your professional image. An auto-attendant for directing calls or music on hold may not be really necessary for a small business, but will certainly help to inspire confidence. It’s the business equivalent of dressing for the job you want, rather than the job you have.
VoIP services offer lower costs, customized control, and a wide range of features which can improve productivity as well as company image. With the accessibility of today’s VoIP, there’s really no reason not to make the switch!
Call USA is Southern Indiana’s premier phone service with the region’s most
robust and reliable internet connections! We offer the very best in voice options for individuals or businesses. Servicing Indianapolis, Bloomington, and Evansville, Indiana and Louisville, Kentucky.